The UK Gambling Commission (UKGC)
The UK Gambling Commission (UKGC) is the main regulator for gambling activities in Great Britain. It licences and supervises operators to make sure gambling is conducted fairly, openly and with proper protections for players, children and vulnerable people.
What the UKGC is responsible for
The UKGC’s core objectives include:
- Keeping gambling fair and transparent.
- Preventing gambling from being a source of crime or disorder.
- Protecting children and vulnerable people from harm or exploitation.
Why a UKGC licence matters
When a casino is licensed and regulated by the UKGC for customers in Great Britain, it must follow strict rules on:
- Age and identity checks;
- Protection and segregation of customer funds;
- Fair game design and testing;
- Clear and accurate bonus and promotion terms;
- Safer-gambling interactions and tools;
- Handling complaints and disputes.
A UKGC licence does not mean a particular casino or offer is right for you, but it does mean the operator is subject to oversight and enforcement in Great Britain.
Checking an operator’s licence
You should never rely only on a logo or short line of text. To verify a brand’s licence, use the official public register:
gamblingcommission.gov.uk/public-register
Search by operator name, brand name or licence number to see the current status and any regulatory actions.
If you have a complaint about a casino
Celestial Anchor Initiative cannot access player accounts or resolve disputes with any casino. If you have a problem with 21Casino, 247Bet, Barz or any other operator, you should:
- Contact the casino’s customer support team first.
- Follow their formal complaint procedure.
- Escalate to their named Alternative Dispute Resolution (ADR) provider if needed.
The UKGC website provides further guidance on complaints and ADR services, but it does not resolve individual complaints on behalf of players.
Our position
Celestial Anchor Initiative is an independent information site. We do not:
- Hold a gambling licence;
- Take bets or run games;
- Handle deposits, withdrawals or balances;
- Have access to your casino accounts or personal data held by operators.
Our role is to signpost a small selection of UK-facing brands and remind you to use official sources – including the UKGC register – before you decide where and how to play.